Administrative and Business Support for Companies, Freelancers and Professionals.
Delegate your administrative tasks, customer support and business process optimisation to a trusted professional.
Focus on growing your business. I'll take care of the rest.
Everything you need to manage your business
without doing everything yourself
A flexible solution to delegate tasks, save time and enjoy the peace of mind of knowing your business keeps moving forward.
Professional support in Spanish, English and Italian
Do you feel like there just aren't enough hours in the day?
Between clients, phone calls, emails, quotations, invoices, and administrative tasks, it's easy to reach the end the day without having had time to focus on growing your business.
You don't have to do everything yourself.
Delegating doesn't mean losing control. It means gaining time, improving organisation, and enjoying the peace of mind that your day-to-day tasks are in safe hands.
Focus on growing your business. I'll take care of the rest.
More time for your business
Happy customers
Administration under control
More efficient processes
How can I help you?
Every business is different. That's why I tailor my services to your needs, so you can delegate with confidence and focus on growing your business.
Administration and invoicing
Keep your business organised without spending valuable time on administrative tasks.
Quatations and invoices
Payment and collection tracking
Document management
Administrative support
Invoicing software implementation and VeriFactu compliance
Customer service and sale support
Excellent customer service makes all the difference. I make sure your costumers always receive a professional and timely response.
Phone, e-mail and WhatsApp support
Customer enquiry management
Lead management
Quotation follow-up
Appointment scheduling
Call transcription and summaries
Digital presence
A strong online presence helps build trust and attract new costumers.
Website and online shop design
Website maintenance and updates
On-page SEO and content creation
Social media support
Improving your online presence
Business digitalisation
Simplify your processes and work more efficiently with the right tools.
Odoo implementation and configuration
VeriFactu-compliant invoicing and business management software
CRM implementations and customer management
Task and process automation
Would you like to discover everything I can do for your business?
Hi, I am Ana
I like things to run smoothly, stay organised and give people the peace of mind that comes from having reliable support they can trust.
I have more than 25 years of experience in administration, customer service, international sales and business management.
Throughout my career, I've worked with companies across different industries, in several countries and in three languages: Spanish, English and Italian. From small businesses to multinational companies, these experiences have given me a broad understanding of how different organisations work and what businesses really need.
Over the years, I've noticed the same challenge time and time again: business owners spending too much time on administrative and management tasks instead of focusing on growing their business.
That's why I created Mi Secretaria Plus: to provide flexible, reliable support that helps you delegate, stay organised and recover valuable time.
Every experience, every country and every lesson I've learned has shaped whatMi Secretaria Plus is today.
What my clients say.
Here's what it's like to work with me, according to some of my clients
"Ana is professional, approachable and always ready to help. She answers my questions quickly and explains everything in a clear and easy-to-understand way. Working with her has taken a huge weight off my shoulders."
“I'm delighted with Ana's dedication and personalised service. Everything is carefully thought out to make our day-to-day work easier and more intuitive. From the very beginning, she provided solutions and gave us real peace of mind.”
“Working with Ana has been a great experience. She found solutions to every challenge I presented and also shared her professional advice to improve aspects I hadn't even considered. Professional, approachable and a pleasure to work with.”
Frequently asked questions
These are some of the questions I’m most often asked before clients decide to delegate. If you can't find yours here, I'll be happy to help.
No. My Secretary Plus is specially designed for freelancers, professionals and small businesses that need reliable support with their day-to-day administration and organisation.
Every business is different, so I tailor my services to suit your needs, workload and stage of growth.
No. I work flexibly, adapting my services to what you actually need.
Whether you need help with a specific task, a one-off project or ongoing administrative support, we can find the solution that works best for your business.
No, there is no minimum commitment.
The idea is to provide professional support whenever you need it, without the long-term obligations of hiring an employee.
For many freelancers and small businesses, yes.
Outsourcing provides access to professional support and experience without the fixed costs and responsibilities that come with employing someone full-time.
From administrative support and customer service to business digitalisation, website creation and business management tools.
We'll review your needs together and identify the tasks you can delegate to save time and focus on growing your business.
Absolutely.
My job is to make things simpler, not more complicated.
I'll adapt to your level of experience and guide you through the process, explaining everything clearly and in a way that's easy to understand.
Shall we talk?
Every business has its own story and its own challenges.
I´d love to learn more about your business, understand what you need and explore how I can help you organise your day-to-day work more effectively.ed
and see how I can help you organise your day-to-day better.